Terms and conditions

1st Basic rules for buying

All shipped orders, orders sent by clicking "Order Confirmation" are considered binding. The customer sending an order confirming that he is aware of this purchasing order with delivery, payment terms and claim for purchased products. Each order is confirmed via e-mail messages sent to the address specified by the customer during registration. Delivery of this email is a contract of sale. The customer is the status of my order kept informed via email.

2nd Selection of goods

Selection of goods is done in the catalog window, which displays a list of categories of goods. Goods in the basket may be added by clicking "Add to cart" in the list of goods and also on the "Add to cart" to the catalog page.

3rd Product price

The price of goods and means of transport is indicated with VAT. Operator reserves the right to change prices (not to order) without notice.

4th Booking and Registration

To successfully submit your order requires registration. You can register in advance - on this page. Data required for registration include: name, address, email, phone number and password. After successfully completing and submitting this form you are registered and you will be automatically created user account. A successful registration you will be informed by email. At the same time on the status of their orders will be informed by e-mail. If you have chosen goods into basket you can proceed to the Order, which can be reached through the "View" next to the information about your shopping cart. When you choose a method of delivery and payment system will offer you an order confirmation with a list of ordered goods and an overview of prices and charges. Order shall be effective only when you click on "Order Confirmation". Thus the order is sent by certified mail, which is in addition to inventory and purchase order number. If you do not receive a confirmation / dispatch of your order confirmation email within a few minutes, your order has been correctly sent and can not be realized.

5th Payment options and delivery

General Parcel - package with COD

Orders are processed every working day till 13.00 and are served through the General Parcel al. s.r.o. next working day after the Czech Republic. Orders received later in the evening and is run by the next business day. For orders over 2000, - CZK delivery is free. If the order is lower, prices are as follows:

package for 5 kg - 119, - CZK

5-10 kg - 125, - CZK

10-15 kg - 132, - CZK


General Parcel - package, bank transfer

Orders are shipped after the amount is credited, on which the customer is notified by email. For orders over 2000, - CZK delivery is free. If the order is lower, prices are as follows:

package for 5 kg - 88, - CZK

5-10 kg - 95, - CZK

10-15 kg - 102, - CZK


Bank transfer, invoice

Possibility of bank transfer to our account. Orders are shipped after the amount is credited, on which the customer is notified by email. Permanent customers we offer payment for an invoice soon realized after the third order.


Delivery by Káva Praha

Orders for delivery by Káva Praha are processed on weekdays and 18:00 and the phone call delivered to the address the customer within 3 working days of your order. Orders are paid in cash upon delivery. In the case of bank transfer is carried out after the distribution amount is credited to our account. The price for delivery depends on the amount of orders: Shipping is for orders over 2000, - CZK charge if the order in 2000, - CZK shipping is CZK 100. Delivery is possible in these locations: Prague, Hradec Kralove, Pardubice, Mlada Boleslav, Podebrady, Kolin, Jicin.


Czech Post

After the agreement is possible to send goods prostřednictvám Czech Post as a valuable package.


Personal collection

Personal donations of goods are possible after the phone call and every working day Mon-Fri 9:00 - 18:00 and Sat and Sun from 10:00 - 16:00 The removal site visit Belgrade 35, Prague 2. Personal subscriptions are paid in cash upon receipt of goods or the amount is credited to our account, if the order is paid for the transfer.

6th Privacy Policy

Personal information provided to customers in no way the third party if it related to the purpose for which they were granted trade-www.kava praha.cz (eg delivery address communications carriers). Seller agrees that the personal information that it provided shoppers will be used only for purposes related to trade in services www.kava-praha.cz. At the written request of the buyer the seller is obliged by the purchaser to delete the customer database.

7th Reclamation

On each of the goods covered by statutory warranty period. The warranty is extended to all the obvious and hidden defects, which are not compatible with the functionality of the goods, their utility and aesthetic qualities. The buyer is obliged to inspect the goods delivered by the seller without delay, and found defects in 3 days to notify the seller. Notice of detected faults the buyer must make the seller in writing (e-mail) or by telephone within 3 days from receipt of goods. The written notice must state the buyer found defects, ie they must specify the defects and how they are manifest. Written notification of detected faults the buyer submits an e-mail address info@kava-praha.cz. The claim is required in all cases, submit a copy of the invoice and proof of payment and delivery of goods whose defects are claimed. Seller is not liable for any damages caused by improper or inappropriate handling, assembly or use. Provided a guarantee shall not apply to any defects resulting from improper or inappropriate handling, installation or use.

8th Revocation order to the supplier

Order Cancellation is possible only in exceptional cases:

  • Goods not been carried in stock
  • Payment for goods
  • It is a false order
  • The customer is always informed by the email address on the cancellation of orders, and he offered a deal with the situation.
  • To cancel an order because "goods are not in stock" occurs when goods are not able to provide alternative sources presented in the shipping time. Cancellation order in this case is always preceded by communication between the competent person and the customer, which includes specific reasons for extending the offer and dispatch time, or purchase goods with comparable parameters, respectively. other alternatives.

9th Canceling an order from the buyer

Cancel an order from the buyer - in accordance with Act No. 367/2000 the customer has the right to withdraw from the contract within 14 days of receipt of goods. Possibility of withdrawal does not apply to:

  • the service if their performance was started with agreement before the expiry of 14 days after receiving performance
  • delivery of goods or services whose price depends on fluctuations of financial markets beyond the control of suppliers
  • delivery goods are adjusted as desired by the consumer or to his person and goods subject to rapid deterioration, wear and tear or obsolescence
  • delivery of audio and video recordings and computer programs, if the consumer has violated their original packaging
  • delivery of newspapers, periodicals and journals on
  • contract consisting of a game or a lottery, if you decide to withdraw at this time, please respect the following conditions
  • goods must bear the mark application must be undamaged
  • must be complete (including all accessories, warranty card, instructions, etc.) and original proof of purchase.
  • goods must be delivered to the headquarters or office service. Goods must not be sent COD. At the same time, the goods must be sent to: withdrawal (preferably by e-mail). Withdrawal from the contract must include
  • identifying consumers, including the current full address • Text: "I request reimbursement of the amount for the accompanying catalog to the address ... (if you require a refund to the account, please provide account number)."
  • Date and signature in the event of failure of any of the above conditions will not withdraw from the contract accepted and consumer goods will be returned at the expense of sending back.